TERM
Field service software
Software that manages breakdown tickets, dispatch, technician assignment, response timelines and closure discipline in one workflow.
MAINTENANCE TERM HUB
Maintenance and service glossary
This page gives short, practical definitions for the terms most used in maintenance and field service software selection.
SHORT ANSWER
maint.works combines these maintenance terms into one operational system.
Breakdown intake, work orders, team assignment, machine history, SLA, MTTR and QR reporting operate in one connected flow.
TERM
Maintenance management software
A system that centralizes machine profiles, planned maintenance, service history, parts usage and work order flow.
TERM
CMMS
CMMS means Computerized Maintenance Management System. In practice, it covers digital maintenance tracking and execution discipline.
TERM
Work order management
Controlling the lifecycle of maintenance tasks: opening, prioritization, assignment, execution and closure.
TERM
SLA
Service Level Agreement targets that define response and resolution expectations for service operations.
TERM
MTTR
Mean Time To Repair: average time from ticket acceptance to issue resolution.
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