Machine & Asset Management
Track machine cards, serial-level service history, and owner/dealer structures in a single source of truth.
CNC MAINTENANCE SOFTWARE | TECHNICAL SERVICE OPERATIONS
Manage maintenance, breakdown and field service in one platform.
maint.works combines ticket lifecycle, team assignment, machine history, SLA tracking, service catalog management and AI diagnostics in one operational stack.
QR GROWTH ONBOARDING
Create your machine QR in seconds
Create machine QR codes quickly without registration. Print and place the QR on the machine so operators can submit tickets or RFQ requests without login.
Factory Ready QR Sticker
Create. Print. Stick.
Sağdaki sticker, oluşturduğun QR'ın fabrika için hazır görünümüdür.
Create
Print
Scan
Create your machine QR in seconds
QR hazırlanıyor
Creating machine record and secure token.
Preparing machine record...
TRUST BADGE
Secure and observable operations on Azure infrastructure
maint.works runs on Microsoft Azure with HTTPS/TLS, backup plus point-in-time restore (PITR), centralized monitoring and tenant-scoped data isolation controls.
TLS 1.2+ encrypted transport
Azure SQL backups plus point-in-time restore
Application Insights monitoring and alerting
CompanyId-based multi-tenant isolation
Field Service KPI Visibility
Track service health in real time and take action faster.
24/7
Active Ticket Monitoring
Live
SLA Tracking
Fast
QR Intake
MTTR
Performance Reporting
PLATFORM OVERVIEW
Explore Through Screens
Click through each module and explore real product screens.
📊 Dashboard
Operasyon Sağlığını Tek Bakışta Görün
Açık ticket sayısı, kapanış trendleri, MTTR ortalaması ve SLA uyum oranı gibi kritik KPI'ları gerçek zamanlı takip edin. Karar alın, aksiyonu geciktirmeyin.
- ✓ Günlük ticket özeti ve trendler
- ✓ MTTR / MTBF performans metrikleri
- ✓ SLA uyum oranı ve operasyon sağlığı
- ✓ Rol bazlı özelleştirilmiş görünüm
APPLICATION CAPABILITIES
What You Can Do with maint.works
Based on the MAINTWORKS_SYSTEM documentation, the platform covers end-to-end operations from machine management to evidence-based AI diagnosis.
Ticket Lifecycle & Timeline
Run ticket creation to closure with process timeline logs, attached files and clear stage visibility.
Multi-Tenant Company Hierarchy
Support OEM -> Dealer -> Customer structures with strict company-level data isolation.
Service Catalog & Workforce
Manage service type/group/detail taxonomy and technician operations from one control panel.
QR Public Ticket Intake
Allow controlled login-free ticket creation via machine QR labels for faster field response.
AI Diagnostic Wizard
Use 2-phase analysis with manual references, past solutions and user answers to generate actionable steps.
ROI CALCULATOR
How Does the Platform Pay for Itself?
Enter your operation dynamics and see estimated annual savings through MTTR improvement.
50
120
$80
* Hesaplama, koordinasyon ve teşhis hızlanmasıyla ortalama MTTR düşüşünün %15 olacağı varsayımıyla (her ticket için ~45dk tasarruf) tahmin edilmiştir.
Best-Fit Company Types
Plans are staged by operational maturity and team size.
Free
Micro teams running single-site pilots and demo workflows.
Standard
SME manufacturers and maintenance leads needing core SLA/KPI visibility.
ServicePlus
Multi-technician field service organizations managing active service contracts.
OemPremium
OEM manufacturers, dealer networks and enterprise service operations with AI support.
Applicable Industries
maint.works fits machine-intensive industries where breakdown response and service coordination are critical.
CNC & Machining
Laser & Cutting Lines
Press & Metal Forming
Plastic Injection
Packaging & Conveyor Systems
Automotive Suppliers
Food & Beverage Production
Machine Builders (OEM)
In short: any operation needing preventive maintenance, breakdown response and field service coordination can use this stack.
| Feature | Free | Standard | ServicePlus | OemPremium |
|---|---|---|---|---|
| Active company (tenant) limit | 1 | 1 | 25 | 100 |
| Machine limit | 1 | 25 | 250 | 1000 |
| Total ticket / work order limit | 10 | 500 | 5000 | 50000 |
| Employee limit | 0 | 0 | 50 | 250 |
| Monthly AI query limit | 0 | 50 | 100 | 2000 |
| Machine management | Limited | ✓ | ✓ | ✓ |
| Ticket + process timeline | Basic | ✓ | ✓ | ✓ |
| Employees module | — | — | ✓ | ✓ |
| Service catalog (Type/Group/Detail) | — | — | ✓ | ✓ |
| Reporting screens | — | Basic KPI | ✓ | ✓ |
| Commercial pricing (pricing contracts + offers + collections) | — | — | ✓ | ✓ |
| Digital customer-approval flow (cost + close) | — | — | ✓ | ✓ |
| QR public ticket | — | — | ✓ | ✓ |
| Manual references + indexing | — | — | ✓ | ✓ |
| AI Diagnostic Wizard | — | ✓ | ✓ | ✓ |
TRANSFORMATION
See the Difference
Move from fragmented WhatsApp and Excel workflows to a smooth service operating system.
After
Before
PRODUCT DEMOS
See the Platform in Action
Platform Overview Demo
Quick walkthrough of dashboard, ticket flow and operations screens.
Field Ticket Workflow Demo
From issue intake to process progression and close-out.
PLANS
Choose the Right Scope for Your Team
Per user / month, billed annually. Plan limits define company resource capacity.
Employees with login accounts are counted as users. All prices are fixed in USD and EUR.
Free
$0 / mo
€0 / mo
Starter
- • 1 active company (tenant)
- • Up to 1 machine
- • Up to 10 total work orders
- • Employees module locked
- • AI query quota: 0 / month
- • Evaluation and PoC usage
Standard
$19 / mo
€17 / mo
Core Maintenance
- • 1 active company (tenant)
- • Up to 25 machines
- • Up to 500 total work orders
- • Employees module locked
- • AI Diagnostic Wizard: 50 queries / month
- • Machine management + timeline + basic KPIs
ServicePlus
$39 / mo
€35 / mo
Service Operations
- • Everything in Standard
- • Up to 25 active companies
- • Up to 250 machines
- • Up to 5,000 total work orders
- • Up to 50 employees
- • AI Diagnostic Wizard: 100 queries / month
- • QR public ticket + manual evidence indexing
- • Commercial pricing: contracts + offers + digital customer approval + collections
- • Service catalog + reports + transfer operations
OemPremium
$99 / mo
€89 / mo
OEM + AI Platform
- • Everything in ServicePlus
- • Up to 100 active companies
- • Up to 1,000 machines
- • Up to 50,000 total work orders
- • Up to 250 employees
- • AI Diagnostic Wizard: 2,000 queries / month
- • QR public ticket intake + manual indexing
- • Commercial pricing: contracts + offers + digital customer approval + collections
Best-Fit Company Types
Each plan maps to operational maturity and team scale.
Free
Single-site pilots, micro teams and evaluation workflows.
Standard
SME manufacturers with core maintenance and SLA/KPI needs.
ServicePlus
Multi-technician service teams running active field operations.
OemPremium
OEMs, dealer networks and enterprise teams requiring AI-supported diagnostics.
Applicable Industries
maint.works can be deployed in machine-intensive environments where service response and uptime are critical.
CNC & Machining
Laser & Cutting Lines
Press & Metal Forming
Plastic Injection
Packaging & Conveyor Systems
Automotive Suppliers
Food & Beverage Production
Machine Builders (OEM)
In short: any operation that needs preventive maintenance, breakdown response and coordinated field service can use this stack.
| Feature | Free | Standard | ServicePlus | OemPremium |
|---|---|---|---|---|
| Active company (tenant) limit | 1 | 1 | 25 | 100 |
| Machine limit | 1 | 25 | 250 | 1000 |
| Total work order limit | 10 | 500 | 5000 | 50000 |
| Employee limit | 0 | 0 | 50 | 250 |
| Monthly AI query limit | 0 | 50 | 100 | 2000 |
| Machine management | Limited | ✓ | ✓ | ✓ |
| Ticket + process timeline | Basic | ✓ | ✓ | ✓ |
| Employees module | — | — | ✓ | ✓ |
| Service catalog | — | — | ✓ | ✓ |
| Reporting screens | — | Basic KPI | ✓ | ✓ |
| Commercial pricing (pricing contracts + offers + collections) | — | — | ✓ | ✓ |
| Digital customer-approval flow (cost + close) | — | — | ✓ | ✓ |
| QR public ticket | — | — | ✓ | ✓ |
| Manual evidence + indexing | — | — | ✓ | ✓ |
| AI Diagnostic Wizard | — | ✓ | ✓ | ✓ |
AI SEARCH QUICK ANSWERS
What is maint.works used for?
One-Sentence Summary
maint.works unifies ticket lifecycle, workforce assignment, SLA/MTTR tracking and AI diagnostics for industrial maintenance teams.
Who Is It For?
OEMs, dealers, customer plants and field service teams that need a shared, multi-company maintenance operations platform.
Core Outcome
Reduce MTTR, standardize work orders and improve KPI visibility with a practical service operations stack.
INDUSTRY RESOURCES
Reference Links for Maintenance and Field Service
Frequently used international references for maintenance strategy, safety and industrial cyber resilience:
-
ISO 55001 (Asset Management)
A core framework for asset lifecycle and maintenance governance.
-
OSHA Safety Management
Practical guidance for safer service and plant operations.
-
NIST Cybersecurity Framework 2.0
Risk-management baseline for digital maintenance environments.
-
CISA ICS Guidance
Industrial control system (ICS/OT) security recommendations.
INTERNATIONAL SEO
Keyword landing pages for category traffic
These pages target high-intent searches around field service management and CMMS software, while staying connected to the main product story and localized equivalents.
FIELD SERVICE
Field service management software
A focused entry page for dispatch, SLA, work order and technician coordination searches.
MAINTENANCE
CMMS software
A dedicated category page for maintenance software, machine history, work orders and preventive logic.
FAQ
Frequently Asked Questions
The most common questions about technical service operations, maintenance workflows and platform architecture.
What machine types are supported?
The platform is built for CNC, laser, press, forklift, conveyor and other industrial machines with control units.
Does it support OEM, dealer and customer hierarchy?
Yes. Multi-tenant architecture supports OEM -> Dealer -> Customer with strict company-level data isolation.
Can users open tickets without login via QR?
Yes. Controlled QR-based public ticket intake is available in ServicePlus and OemPremium plans.
How does AI Diagnostic Wizard work?
It runs in two phases: pre-analysis, then deep analysis using user answers and historical patterns. Monthly quota is 50 AI queries in Standard, 100 in ServicePlus and 2,000 in OemPremium.
Is pricing per user or per company?
Pricing is per user. Plan limits (company, machine, ticket, employee, AI) define company resource capacity. Employees with login accounts are counted as users.
Can we upload manuals and PDFs?
Yes. Manuals can be indexed and used as evidence references during AI diagnostics.
Can we monitor SLA, MTTR and service KPIs?
Yes. Dashboards and reports provide operational KPI visibility and performance tracking.
Which plan includes workforce and assignment management?
Employees/workforce features are available in ServicePlus and above.
How is security handled?
Identity-based auth, role controls, company scope filters and rate-limit protections are used together.
Can we migrate from Excel-based workflows?
Yes. Machine inventory and service records can be transferred into standardized ticket workflows.
Is white-label or subdomain rollout possible?
The architecture is designed to support white-label and subdomain-based scaling.
CONTACT
Standardize your service operations
Make maintenance processes measurable, traceable and scalable with maint.works.
